NTI@Home provides Quality Virtual Staffing

VR Counselor FAQs

  1. What services can NTI@Home, (NTI) provide to VR consumers?
  2. What kinds of jobs do teleworkers placed by NTI perform?
  3. What does NTI charge for its services?
  4. Must an individual be approved for VR services to be accepted?
  5. What are the basic requirments of a good customer service representaive?
  6. How do I refer my candidates to NTI for training and placement services?
  7. If my consumer loses his/her job, will NTI find another job for him/her?

1. What services can NTI@Home, (NTI) provide to VR consumers?

  1. Pre-employment training (free to the candidate and VR agency)
  2. Job placement and development into a telework position in the fields of Customer Service, Sales, and Technical Support.
  3. On-the-job training
  4. Post-placement support

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2. What kinds of jobs do teleworkers placed by NTI perform?

 

NTI matches most clients with customer service jobs in virtual call centers. Approximately 1/3 of clients perform federal agency work answering questions from the public, or taking orders for forms and publications. The remaining 2/3rds provide product/service information to customers of retailers or technical or billing support to major cell phone, cable or Internet Service Companies. NTI works with clients seeking part-time or full-time employment.

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3. What does NTI charge for its services?

 

NTI’s training and placement fees cover the costs associated with job development and placement and assessment of the candidates we work with.  For specific information regarding the fees for your particular agency, please contact the Director of VR Relations, Joseph Bousquet, via email or at 1-800-619-0111, EXT 316.

 

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4. Must an individual be approved for VR services to be accepted?

 

No, however, NTI gives VR candidates and candidates referred to us through the Social Security Administration’s Ticket to Work program priority consideration for our training and placement services.  As a non-profit disability organization, these sources of funding allow us to fulfill our mission of putting disabled Americans to work.  As NTI truly does value its partnerships with the state VR agencies, we now give VR candidates priority access in applying for our jobs by notifying them at least two days in advance before the rest of our applicant pool.

 

 

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5. What are the basic requirements of a good customer service representative?

  1. Ability to pass a criminal background check (and sometimes a more extensive check involving a credit checks, fingerprinting, and/or drug screening)
  2. A clear speaking voice
  3. Ability to type a minimum of 20 WPM
  4. Ability to work 20 hours or more a week (most of our clients are now requiring 25-30 hours per week)
  5. Have proficient computer skills

 

6. What are the basic requirements of a good customer service representative?

All applicants must first complete our online registration through the NTI@Home website. For more information on the registration process, please visit the Registering for Services FAQ on the NTI@Home website.

 

7. If my consumer loses his/her job, will NTI find another job for him/her? 

If a VR candidate is released from a job due to no fault of his/her own within the first 12 months post-placement, NTI will do everything in its power to place that candidate in another position with one of our clients if the candidate so desires so. Candidates who resign from a position before meeting our 12-month service commitment to a client will be considered for replacement on a case-by-case basis. Many times, a candidate is relieved from his/her position due to egregious behavior such as not showing up for work or being rude to a customer, or simply not performing well on the job despite coaching and training. As our federal and corporate partners who have committed to hiring Americanís with disabilities expect quality candidates to fill their positions, we simply cannot send these partners candidates with a track record of providing poor customer service or poor job performance.

 

 

 

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