NTI@Home provides Quality Virtual Staffing

Descriptions of Work-at-Home Positions through NTI@Home

Customer Service Jobs

Customer service positions include: processing hotel or airline reservations, handling requests for forms or publications, helping customers resolve billing issues, accepting their catalog orders or answering customer inquiries about store hours, locations and products. The customer service representative will interface with customers by phone and sometimes by email. Agents may be trained to work on commercial contracts or for government agencies. Training typically takes 1-8 weeks depending upon the complexity of a particular position.

  • Customer service background
  • Good computer skills
  • Ability to multitask
  • Professional phone presence
  • Ability to work in a fast paced environment
  • Interest in helping people
  • Temperament to avoid being excessively stressed by demanding customers

Technical Support Jobs

Technical support positions are very similar to basic customer service jobs but they involve assisting customers to resolve technical difficulties. Tech support jobs may involve being trained to help customers trouble-shoot cell phone difficulties or problems with their DSL, cable TV or satellite connections. Agents will be trained in the step-by-step procedures they need to follow to assist customers with their technical issues. Applicants should be comfortable about their ability to master technical content. Depending upon the complexity of the job, training may take from 2-8 weeks.

Sales Jobs

Sales positions require strong interpersonal skills along with good follow through. These positions involve making outbound calls to up-sell products and services.

  • Sales experience
  • Ability to multitask
  • Good conversational English skills
  • Ability to generate qualified leads
  • Ability to deal with "no thanks" without taking it personally

Other Jobs

NTI will also fill jobs in areas of teaching, survey work, insurance, recruiting, real estate, medical claims, and supervisory positions.

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NTI@Home: National Telecommuting Institute