You'll attend a Group PSA Session online to take an assessment. You will need a computer that meets these specifications to attend this session. The Preliminary Skills Assessment (PSA) covers the following areas and tasks:
Basic Computer Knowledge
Attention to Detail
Typing (20 wpm, minimum)
Complete an Internet Speed Test (it measures your computer's speed)
Write a brief summary of your past work and education experience
Based on your assessment score and past work experience, we may suggest a training program for you. NTI wants you to be successful and has developed training programs to help strengthen individual skillsets. These classes are tailored to your needs through self-paced or instructor led study. If you are new to customer service we will also recommend you complete our Remote Call Center Agent (RCCA) training.
Remote Call Center Agent Training
This class is taught online, with fellow classmates, and explains what the 3.4 million call center agents across the U.S. do during a typical day on the job. In this training, you'll learn about customer service and the skills and requirements for being a successful remote call center agent.
Expect short assignments, quizzes, role-playing, and self-study topics to prepare you for this demanding but rewarding position as you complete RCAA. This training is held 3 days per week for 3 hours each day.